Privacy Policy

At Hirna Bakes, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details

  • Payment information (processed securely via third-party payment providers)

We may also collect basic technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

This helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Respond to enquiries or issues

  • Improve our services and website

  • Comply with legal and regulatory requirements

We will never sell or rent your personal data to third parties.

3. Payments

All payments are processed securely through trusted third-party payment providers (such as Shopify Payments, PayPal, or other gateways).
We do not store or have access to your full payment card details.

4. Marketing Communications

If you choose to subscribe to our mailing list, we may send you occasional updates, offers, or news from Hirna Bakes.

You can opt out at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

5. Sharing Your Information

We only share your data with third parties when necessary to:

  • Process payments

  • Deliver orders

  • Operate our website (e.g. Shopify platform services)

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Data Security

We take reasonable steps to protect your personal information using secure systems and trusted platforms. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 info@hirnabakes.com

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.