Returns Policy

At Hirna Bakes, every order is prepared with care, using fresh ingredients and made especially for you. Because of the nature of our products, we are unable to accept returns.

❌ Returns

Due to hygiene and food safety reasons, we do not accept returns or exchanges on any baked goods, including:

  • Custom cakes

  • Cupcakes

  • Treat boxes

  • Any made-to-order or perishable items

Once an order has been collected or delivered, it cannot be returned.

💬 Issues With Your Order

Your satisfaction is very important to us.
If there is any issue with your order, such as:

  • Damage during collection or delivery

  • Incorrect items

  • Quality concerns

Please contact us as soon as possible so we can look into it and help where appropriate.

📧 Email: info@hirnabakes.com

Where relevant, we may ask for:

  • A brief description of the issue

  • Clear photos (if the issue is visual)

This helps us resolve matters fairly and efficiently.

💳 Refunds

Refunds are considered on a case-by-case basis and are not guaranteed.
If a refund is approved, it will be processed back to the original payment method within a reasonable timeframe.

📅 Cancellations

As our products are prepared in advance:

  • Orders cannot be cancelled once preparation has begun

  • Custom orders require sufficient notice for any changes

Please email us as early as possible if you need to discuss your order.

🤍 We’re Here to Help

If you have any questions at all, before or after placing an order, we’re always happy to help.

📩 info@hirnabakes.com

Thank you for supporting a small business 💕